உள்ளடக்கத்திற்குச் செல்லவும்

ஆங்கிலம், சிங்களம் மற்றும் தமிழில் கற்றுக்கொள்ளுங்கள்

Learning.LK
உள்நுழைக பதிவு செய்க

பணத்தைத் திரும்பப்பெறும் கொள்கை

இந்தப் பக்கம் இன்னும் உங்கள் மொழியில் கிடைக்கவில்லை, எனவே ஆங்கிலத்தில் காட்டப்படுகிறது.

Last updated: 10 October 2026

We want you to be happy with every course you buy on Learning.LK. This policy explains when you can get your money back, and how. It forms part of our Terms and conditions. Nothing in it takes away any rights you have under the Consumer Affairs Authority Act No. 9 of 2003 or other consumer protection law of Sri Lanka.

1. Before you buy

Courses are digital content you can start using straight away, so please check before you pay. Read the course description, the teacher's profile and reviews, the price, and how long your access lasts. Many courses have free preview lessons that you can watch without paying, so you can try a teacher's style first.

2. When you are entitled to a refund

We will refund you in full if:

  • You were charged twice for the same course, month or order.

  • You paid but did not get access, and we cannot fix the problem within 3 business days of you telling us.

  • The course was cancelled or withdrawn before it was delivered, and no suitable replacement was offered.

  • The course is materially different from its description, for example missing most of the lessons that were promised.

  • A technical fault on our side stopped you from using the course, and we did not fix it within a reasonable time.

  • The law requires it.

If only part of what you paid for was delivered, for example a live class that was cancelled and not rescheduled, we may offer a fair partial solution instead, such as access to a recording, an extension or a refund.

3. Changing your mind

You can ask for a refund for any reason within 7 days of paying, as long as you have not opened any paid lesson, video, live class or material in the course, and, for a monthly course, the month you paid for has not started. Free preview lessons do not count.

Once you have used paid content, or the month has started, we cannot normally refund a change of mind, because the content has already been delivered to you.

4. When refunds are not given

  • You did not attend live classes, did not finish the course, or did not use your access before it expired.

  • You no longer need the course after using paid content, for example after an exam is over.

  • Your access was removed because you broke our Terms and conditions, for example by sharing your account or recording lessons.

  • Problems caused by your own device or internet connection, when the course works normally for other students.

5. Monthly courses

  • Each payment covers one month of the course. The rules above apply to each month separately.

  • There is no automatic renewal. If you do not want to continue, simply do not pay for the next month; you will not be charged.

  • A month that falls due may stay open for a short grace period. Using the grace period does not mean you have paid for that month, and it is locked if it is not paid.

  • Stopping a course does not refund months you have already used.

6. Printed notes

  • You can cancel an order for printed notes for a full refund, including delivery, until printing starts.

  • If your notes arrive damaged, incomplete or not as ordered, tell us within 7 days of delivery, with photos if you can, and we will send a replacement or refund you.

  • If the notes do not arrive, we will reprint them or refund you.

  • If a parcel is returned to us because the address or phone number given was wrong, or nobody accepted it, we can resend it for a new delivery fee or refund the print cost only. The delivery fee is not refunded.

7. Bank deposit payments

  • Uploading a bank slip does not give you access straight away. Our team checks the slip first.

  • If we cannot accept your slip, for example because it is unclear or the amount is wrong, we will tell you why and you can upload a new one. If the money reached our account but the order cannot be completed, we will refund it.

  • If you change your mind while your slip is still being checked, contact us straight away and we will cancel the order and refund the deposit once we confirm we received it.

8. Teacher plan fees

Teachers can cancel a paid plan for a full refund within 7 days of paying, as long as they have not used any feature that needs that plan, such as publishing more courses or uploading more videos than the free plan allows. After that, plan fees are not refunded for the rest of the period already paid for, except for duplicate payments or where the law requires it.

9. How to ask for a refund

Please contact us with:

  • the email address or phone number on your account;

  • the course name and, for a monthly course, the month;

  • your order number or payment reference, and your bank slip if you paid by deposit;

  • the reason for your request.

Never send us your card number, password or login codes. We will reply within 3 business days and may ask for more information to check the payment.

10. How you will be refunded

  • Refunds are made for a whole order, in Sri Lankan rupees. If only part of an order qualifies, contact us and we will agree a fair solution with you.

  • Card payments are refunded through PayHere to the card you paid with. Your bank may take 5 to 14 business days to show the refund on your statement.

  • Bank deposits are refunded by bank transfer within 10 business days of approval. To prevent fraud, we transfer only to an account in the name of the person who made the payment, or of the student's parent or guardian.

  • When an order is refunded, the access it gave you ends.

11. Chargebacks

If something is wrong with a payment, please contact us before disputing it with your bank; we can usually fix it faster. If a card payment is reversed through your bank (a chargeback), the access that the payment gave is removed straight away. Chargebacks made without a genuine reason may lead to your account being suspended.

12. Questions and complaints

If you are not happy with how we handled your refund request, please contact us and we will review it again. You may also contact the Consumer Affairs Authority of Sri Lanka.

13. Affiliate discounts

  • If you came to us through an affiliate's link, you get the affiliate discount once only, on your first payment for courses or a teacher plan.
  • The discount is used up when that payment is completed. If your order is cancelled, or your bank slip is not accepted, before the payment is completed, you can still use the discount on your next order.
  • If a payment that used the affiliate discount is refunded, we refund the amount you actually paid. The discount is not given again on a later order.
  • Affiliate discounts cannot be exchanged for cash.